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Our products are shipped to you by either UPS. FedEx or by US mail. If you must have your product as fast as possible, please write or call for an express quote.
Almost everything will go out within 48 hours of your purchase. If there will be a substantial delay for any reason, we will email you.
Everything is 100% guaranteed to please you. In any case when you are not satisfied, please notify us and we will do whatever it takes to remedy the situation: a replacement or a refund as you prefer. We welcome you to get in touch by using the Contact Us page, or by emailing directly to [email protected], or by calling us toll-free at 888-409-4470.
We will check both email and phone messages at least daily, and respond to your question right away.
Our privacy policy requires that we never share your email address or anything else about you with anyone else. We hate spam as much as you do and would never compromise your privacy.
If you have any difficulty or need an exchange or to make a return, just let us know. There will be no restocking fee and no need to get an RMA number--we just want you to be happy with all of your purchases from this website store. You can even take up to a month to try out your frames and albums to make sure they go perfectly in your home or office. So, feel free to shop as much as you like without any risk.
We're trying to go green and do our part to contribute to responsible use of resources! We've begun using recycled shipping materials, including packing supplies and boxes. Sometimes you may receive a box with another company's logo on it—that's a box we are reusing. I also collect shipping peanuts, bubble wrap and paper from the shipping department at a local hospital. They used to throw these away but now I am able to recycle them in our shipments. If possible, it would be great if you can recycle them again.
We implement a variety of security measures to maintain the safety of your personal information when you place an order. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be kept on file for more than 30 days.
By using our site, you consent to our privacy policy.
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